Welcome to Bigelowining Shop’s FAQ page! We’ve compiled answers to the most common questions about our premium beverage products and services. Whether you’re a coffee connoisseur, tea enthusiast, or office manager stocking up on supplies, you’ll find helpful information below.
About Our Products
What types of products does Bigelowining Shop specialize in?
We specialize in premium beverage essentials including:
- Artisan waters and specialty drinks
- High-quality coffee beans and equipment (grinders, makers, espresso machines)
- Tea collections (hot and iced varieties)
- Brewing accessories (carafes, kettles, decanters)
- Drink mixes and cocoa products
- Organization solutions for beverage stations
Are your coffee beans and tea leaves ethically sourced?
Absolutely! At Bigelowining Shop, we’re committed to ethical sourcing. Each coffee bean and tea leaf in our collection is carefully selected from suppliers who share our values of sustainability and fair trade practices. We believe great taste should come with a clear conscience.
How should I store my coffee or tea purchases?
For optimal freshness:
- Coffee beans: Store in an airtight container in a cool, dark place. Our Coffee Organizers & Dispensers are perfect for this!
- Tea leaves: Keep in sealed containers away from light, moisture, and strong odors
- Drink mixes: Store according to package instructions, typically in dry conditions
Ordering & Account Information
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
- Faster checkout
- Order history tracking
- Saved shipping information
- Special offers for registered customers
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions for resetting your password. If you don’t see the email, please check your spam folder or contact us at [email protected].
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, but if you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage (typically within 1 business day).
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We don’t store credit card details on our servers after processing your transaction.
Why was my payment declined?
Payment declines can occur for several reasons:
- Insufficient funds
- Incorrect billing information
- Your bank’s fraud protection measures
- International transaction restrictions
Shipping & Delivery
Where do you ship?
We ship globally except to Asia and certain remote regions due to customs restrictions. Our headquarters are in Panama City, Florida, and all orders ship from our facility there.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
How can I track my order?
You’ll receive a tracking number via email once your order ships. Click the tracking link in your email or enter the number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your package’s journey from our hands to your home.
What if my package is delayed?
While we carefully select reliable shipping partners, occasional delays can occur due to:
- Customs processing
- Weather conditions
- High volume periods
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be:
- Unused and in original condition
- In their original packaging
- Accompanied by proof of purchase
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long does it take to process a refund?
Once we receive your return, please allow:
- 5 business days for inspection and processing
- Additional time for your bank or credit card company to post the refund (typically 3-10 business days)
What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! Please contact us immediately at [email protected] with:
- Your order number
- Photos of the damaged/incorrect item
- A description of the issue
Contact Information
How can I contact customer service?
Our customer happiness team is available via:
- Email: [email protected]
- Mail: Bigelowining Shop, 8221 Surf Dr, Panama City, FL 32408, USA
Do you have a physical store?
Currently, Bigelowining Shop operates exclusively online, allowing us to focus on providing the best possible selection and service to customers worldwide. All orders ship from our facility in sunny Panama City, Florida.
We hope this FAQ has answered your questions about Bigelowining Shop. If you need further assistance, don’t hesitate to reach out – we’re here to ensure your beverage experience is nothing short of exceptional. Happy brewing!