Privacy Policy

At Bigelowining Shop, we believe in transparency and trust—values that extend from our premium beverage selections to how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit bigelowiningshop.com.

1. Information We Collect

To provide our discerning customers with exceptional service, we may collect:

• Personal Identification: Name, email, shipping/billing addresses, phone number when you create an account or place an order.
• Payment Information: Credit card details (processed securely through our PCI-compliant system), PayPal email (never stored on our servers).
• Browsing Data: IP address, device information, pages visited (via cookies and similar technologies).
• Preferences: Product interests, purchase history (to personalize your experience).
• Communications: Emails, chat logs with our customer service team.

2. How We Use Your Information

Like our artisan coffee blends, we handle your data with care and purpose:

• Process transactions and ship orders worldwide (excluding Asia/remote regions)
• Provide personalized recommendations for coffee makers, teas, and accessories
• Improve our website functionality and user experience
• Send order confirmations and shipping updates (if opted in)
• Prevent fraud and enhance payment security
• Comply with legal obligations

3. Data Sharing & Disclosure

We treat your information as carefully as we select our single-origin beans:

• Service Providers: Trusted partners for payment processing (Visa/MasterCard/JCB/PayPal), shipping carriers, and IT support—all bound by confidentiality agreements.
• Legal Requirements: When necessary to comply with laws or protect our rights.
• Business Transfers: In the event of merger or acquisition, with notice.
• Never Sold: We do not sell customer data to third-party marketers.

4. Data Storage & Security

Your security is as important to us as the perfect brew temperature:

• All data transmitted through our site uses 256-bit SSL encryption
• Payment details are processed via PCI-DSS compliant systems
• Regular security audits and automatic fraud screening
• Data stored on secure servers with limited access
• Retention periods aligned with legal requirements and business needs

5. Your Rights & Choices

You have control over your data, just as you control your brewing method:

• Access/Update: Review and edit account information through your profile
• Deletion: Request removal of personal data (subject to legal retention requirements)
• Marketing Opt-Out: Unsubscribe from promotional emails at any time
• Cookie Preferences: Manage through browser settings (see Section 6)
• Data Portability: Request a copy of your data in machine-readable format

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies—like the perfect coffee grind—to enhance functionality:

• Essential Cookies: Required for checkout and account functions
• Performance Cookies: Help us improve site speed and navigation
• Analytics Cookies: Understand how customers interact with our product pages
• Marketing Cookies: Show relevant ads (only with consent)

You may adjust cookie settings through your browser, though some features may not function properly without essential cookies.

7. International Data Transfers

As a global retailer of coffee and tea essentials (excluding Asia/remote regions), your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure adequate protections through Standard Contractual Clauses or other approved mechanisms.

8. Children’s Privacy

Our premium beverage products and equipment are intended for adult consumers. We do not knowingly collect data from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Policy Updates

We may occasionally update this policy—like refining our coffee blends—to reflect changes in practices or regulations. Significant changes will be notified through our website or email.

Thank you for trusting Bigelowining Shop with your premium beverage needs and your personal data. We’re committed to protecting your privacy with the same dedication we bring to sourcing our products.