Shipping Policy

At Bigelowining Shop, we take as much care in delivering your premium coffee, tea, and beverage accessories as we do in selecting them. Our policies reflect our commitment to quality and your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship globally (excluding some remote areas and parts of Asia). International customers may be responsible for customs fees upon delivery.

Returns & Exchanges

We want you to be completely satisfied with your purchase of our artisanal products. Please review our policy below:

Non-Returnable Items

For hygiene reasons, we cannot accept returns on opened food and beverage items including:

• Coffee (all types)
• Cocoa
• Tea (hot and iced)
• Drink mixes
• Distilled water
• Artesian water

Eligible Returns

All other products in their original, unopened condition may be returned within 15 days of delivery.

Our Hassle-Free Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

• Subject: Return Request for Order #[Your Order Number]
• Your order number and purchase date
• Items to return (with quantities)
• Reason for return
• Your contact information

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions.

Step 3: Prepare Your Package

Ensure:

• Items are in original condition with all packaging
• Original receipt or order confirmation is included
• RMA number is clearly marked on the outside

Step 4: Ship Your Return

Send your return to:

Bigelowining Shop Returns
8221 Surf Dr
Panama City, US 32408

We recommend using a trackable shipping method as you’re responsible until the package reaches us.

Refund Processing

Once we receive and inspect your return (typically within 5 business days):

• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days for credit cards, immediate for PayPal
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

1. Follow the same return process above
2. In your email, specify the replacement item(s) desired
3. We’ll process your exchange once we receive the original item(s)
4. You’ll be responsible for any price difference and additional shipping costs

Our policies reflect the same care and quality that goes into selecting our premium coffee makers, artisanal teas, and specialty beverage equipment. For any questions, our customer service team is ready to assist at [email protected].